Benevis
Crisis Stabilization and Operational Redesign for a 120+ Clinic Platform
Key Engagement Metrics
Sponsor / Debt Holder
New Mountain Capital
Platform Scale
120+ Clinics Nationwide
Task Force Size
4 Embedded Specialists
EBITDA Improvement
+150 bps post-reopening
Creditor Status
Maintained Debt Compliance
The Challenge
When the COVID-19 pandemic hit, non-emergency dental procedures were shut down nationwide. Benevis—a Dental Support Organization (DSO) managing 120+ clinics—faced a massive cash flow crisis. Concurrently, a hollowed-out corporate finance department lacked the staff to run payroll, manage working capital, or prepare creditor compliance reports.
- Severe Liquidity Drain: Operations halted while fixed clinic overhead persisted.
- Lender Pressure: Second-lien debt holder New Mountain Capital required urgent, weekly cash-velocity updates to avoid default.
- Finance Capacity: Immediate lack of controller-level and accounting staff.
Our Response & Solution
Quantum Financial Consultants deployed a 4-person emergency task force (1 Senior Finance Lead and 3 Accounting Specialists) within days to take control of treasury management. We stabilized cash flow gates, re-established debt compliance reporting, and initiated a redesign of the high-margin Orthodontics Practice.
Key Interventions Executed:
- Reconstructed treasury control gates to manage cash outflows.
- Developed daily/weekly collection dashboards for lenders, restoring creditor confidence.
- Implemented a driver-based revenue recognition model for the Orthodontics Practice to accurately match procedure billing with clinical activity.
- Rebuilt and automated forecasting models, handing them over to newly recruited permanent staff.
The Results
We successfully stabilized cash operations and maintained debt compliance throughout the lockdown. The redesigned Orthodontics operational model optimized clinical staffing and added 150 bps to EBITDA once clinical procedure doors reopened.
120+
Clinics Kept Open
+150 bps
EBITDA Margin Improvement
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